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Local emergency transport
Long-distance medical transportInterfacility transfersExpanded Scope Transfers
Medical Standby

WHAT NUMBER DO I CALL WHEN I NEED YOUR HELP?

Call (217) 535-0100 for both emergency and non-emergency services. In a true emergency, you should call 911. Sangamon County Dispatch will send an ambulance service to you based on location of the call, availability of ambulances, and other factors.


WHICH HOSPITAL WILL YOU TAKE ME TO?

As much as possible, we try to honor a patient’s request for a particular hospital. However, a patient’s condition and reason for transport will also play a role in choosing our destination. For example, we typically transport burn patients to Memorial Medical Center’s Regional Burn Center, while pediatric emergencies go to St. John’s Children’s Hospital. For trauma patients, St. John’s Hospital and Memorial Medical Center have both been designated as Level 1 trauma center.


WILL YOU BILL MY INSURANCE COMPANY FOR ME?

Yes. When we have the correct information available, we will bill your insurance company on your behalf. If you’ve recently used our services, please ensure that the insurance information we have on file is accurate.


DOES MEDICARE COVER THE SERVICES YOU PROVIDE?

In many cases, yes. Medicare will cover emergency medical transport services. However, when we transport non-emergency, your Medicare coverage may not apply. If Medicare does not pay, the patient will be responsible for the charges incurred.


I CAN'T PAY MY BILL IN FULL RIGHT NOW. DO YOU ACCEPT PAYMENTS?

Yes. We will work with you to create a payment plan that you can afford. Please contact our billing representative by calling (217) 535-0100, or click HERE for more information.